Orders, Shipping & Payments – SURREALIUM

Order Status & Timeline

1. Confirmed

Your order is received and payment is processed immediately.

2. In Production (Days 1-3)

Your artwork is being professionally printed on premium materials.

3. Quality Check (Days 3-4)

Each print is inspected to ensure it meets our museum-quality standards.

4. Shipped (Days 5-9 days) Your order is on its way. You can track your order at fable.surrealium.world/chat.

5. Delivered Your masterpiece has arrived!

Digital Order Delivery Digital purchases are delivered instantly.

After payment, you will see a download link immediately.
A confirmation email is also sent within minutes.
Missing Email? Check your spam folder or chat with Charles to resend it.
Access Anytime: Log in at fable.surrealium.world/signin to view your gallery.

Shipping & Tracking

Estimated Delivery Times

Standard Prints: 5-7 business days (Production + Shipping).
International: 10-21 business days depending on customs.

Tracking Your Package

Carriers: We use UPS, USPS, FedEx, and DHL.
Get Live Updates: Chat with Charles at fable.surrealium.world/support and ask "Where is my order?" for real-time status.
Note: Tracking may take 24-48 hours to update after the label is created.

International Customs Orders shipped outside the US/EU may be subject to customs fees or import duties. These are the responsibility of the recipient.

Payments

Accepted Payment Methods All payments are securely processed via Stripe. We accept:

Visa, Mastercard, American Express, Discover
Apple Pay, Google Pay
Link

"Payment Went Wrong" / Missing Credits If you were charged but don't see your order:

Do not pay again. This is often a display error.
Instant Fix: Chat with Charles and type "Verify my payment." He will confirm the transaction and add your credits instantly.
Duplicate Charges: Pending charges usually disappear within 3-5 business days.