Troubleshooting: Portrait Likeness, Quality & Missing Downloads – SURREALIUM

Select the issue you are experiencing below to find the fastest solution.

Issue 1: "The portrait doesn't look like my pet"

The most common cause is the angle or lighting of the original photo.

The Solution: Retry with a New Photo Do not try to "edit" a bad likeness. Instead, recreate it.

Create a Free Account: Visit fable.surrealium.world/signup to receive 2 free credits.
Upload a Different Photo: Choose a photo where your pet is facing the camera directly with good lighting.
Result: 90% of likeness issues are solved by changing the input photo.

Issue 2: "Wrong Gender, Color, or Style"

Use this if the likeness is good, but the "vibe" or details are wrong (e.g., "Make it masculine" or "Change cape color").

Method A: The Retry Feature (Broad Changes) Best for changing gender or overall style.

On the Result page, click the Retry Icon (round arrow).
Options:
- Make Masculine: Shifts to masculine colors/jewelry.
- Make Feminine: Shifts to feminine colors/jewelry.
- Describe Changes: Type commands like "Replace collar with Renaissance jewelry" or "Remove cape."
- Cost: 1 Credit per regeneration.

Method B: The Precision Editor (Specific Details) Best for fixing small areas like eyes, background, or artifacts. Requires Starter or Studio Pack.

Go to Menu → My Masterpieces and click the Brush Icon.
Best Practices for Editing:
- Be Specific: Don't say "fix it." Say "Brighten the background."
- One Change at a Time: Make single adjustments per prompt.
- Iterate: Apply small refinements (Cost: ~0.33 credits per edit).

Issue 3: "I can't do it myself" (Concierge Help)

If you are struggling with the tools above.

The Solution: Ask Charles Our AI agent can perform edits for you.

Visit: fable.surrealium.world/chat
Offer: Charles offers two free edits after purchase (Simple edits only).

Issue 4: "I can't find my download" or "I lost my image"

Method A: Ask Charles (Fastest Solution) Best for missing files, technical glitches, or payment verification errors. Because technical issues can sometimes occur during payment or order verification, using our AI agent is the quickest way to recover files.

The Fix: Chat with Charles at fable.surrealium.world/support.
What to say: Type "Can't find my download" or "My image won't load."
Why it works: Charles is specifically trained to retrieve orders, verify payments, and convert broken files to permanent storage instantly.

Method B: Toggle Variants (Self-Check) Best if you are looking for a specific edit or retry you made earlier.

Log in to your account at fable.surrealium.world/signin, then go to Menu → My Masterpieces.
Toggle "Show all variants" (upper right corner).
This reveals every version, edit, and retry you have ever created.
- Note: Images created as a guest (without logging in) are not saved.

Issue 5: "AI is missing one of my pets"

Common in multi-pet portraits.

The Cause:

Pets were too far apart in the background.
One pet was partially hidden or in shadow.

The Solution: Upload a new photo where all pets are front and center, equally well-lit, and facing the camera. The AI cannot "guess" a pet that is obscured in shadow.

Issue 6: "Image resolution is low" or "Not 4K"

If your downloaded file looks blurry or isn't high enough quality for a large print.

Method A: Check your Download Source (Self-Service) Often, customers accidentally download the "Social Media" version instead of the print file.

Open your Order Confirmation Email and click the link to view your order.
You will see two options:
- Download for Mobile & Social (Smaller file, easy to share).
- Download for Print (Largest file, 300 DPI, 4K resolution).
Action: Choose "Download for Print" to get the highest quality master file.

Method B: Request an Upscale (Concierge) If you need an even larger file or can't find the link:

Action: Chat with Charles at fable.surrealium.world/support.
What to do: Select the preset "Upscale to 4K" or type "I want my download in higher resolution."
Result: Charles will process the ultra-HD file and email it to you instantly.

Issue 7: Creative Edits (Darkness, Backgrounds, Jewelry & Style)

Use this if you want to change specific details but keep the pet's face as is.

Common Requests:

"The image is too dark."
"I want to change the cape color."
"Remove the jewelry."
"The image looks too realistic/not painted enough."

Method A: The Precision Editor (Self-Service) Best for removing items or changing colors on a specific part of the image.

Go to Menu → My Masterpieces and click the Brush Icon.
Select Simple Mode (available in Starter Pack).
Paint over the jewelry, cape, or background you want to change.
Prompt: Type a clear command like "Remove jewelry," "Change cape to blue," or "Add clearer brushstrokes."

Method B: Retry with Description (Broad Changes) Best for fixing lighting (too dark) or overall artistic style.

On the result page, click the Retry Icon (round arrow).
For Dark Images: Upload a new photo with better lighting (front-facing daylight is best).
For Style Changes: In the "Describe changes" box, type: "Make lighting brighter," "Make style more painterly," or "Remove jewelry."

Method C: Ask Charles (Concierge) If you are struggling to get the prompt right.

Chat with Charles: fable.surrealium.world/chat
What to say: "I want to remove the jewelry" or "Make the background brighter."
Note: Charles can help apply these specific descriptive edits for you.